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Client Satisfaction Questionnaire (CSQ)

Developed in 1979
Version lengths of the CSQ scales include CSQ-3, CSQ-4, CSQ-8, CSQ-18A and CSQ-18B. A longer 31-item version is also available for research purposes and selected evaluation studies in scientific investigations

The CSQ-8 is the most frequently used, referenced, and translated version.

Author(s)

Attkisson C Clifford; Larsen Daniel

© Clifford Attkisson, PhD. Tamalpais Matrix Systems, 660 Amaranth Boulevard, Mill Valley, CA 94941-2605, USA

Purpose

  • Pathology:

Generic

  • Disease:

All

  • Objective:

To measure satisfaction with health and human services received by individuals and families

  • Population for intended use:

Adolescent

Adult

Pediatrics

 

Characteristics

  • Type of instrument:

Patient satisfaction

  • Administration mode:

Proxy-rated

Self-administered

  • Data collection mode:

Paper and pen

Telephone-administered

[ Proxy-rated = parents and caretakers are often respondents about services provided to children ]

  • Number of items:

Depending on the version: 31, 18, 8, 4 or 3

  • Recall/Observation period:

During the stay at the hospital or over a course of treatment or other human services

 

Bibliographic reference(s) of the original questionnaire

Attkisson CC, Greenfield TK. The UCSF Client Satisfaction Scales: I. The Client Satisfaction Questionnaire-8. In: Maruish ME, ed. The use of psychological testing for treatment planning and outcomes assessment (3rd Edition). Mahwah (NJ, USA): Lawrence Erlbaum Associates; 2004;3:799-811

Attkisson CC, Greenfield TK. The Client Satisfaction Questionnaire (CSQ) scales and the Service Satisfaction Scale-30 (SSS-30). In: Maruish ME, ed. The use of psychological testing for treatment planning and outcomes assessment. Hillsdale, NJ (USA): Lawrence Erlbaum Associates; 1994:120-127

Attkisson CC, Zwick R. The client satisfaction questionnaire. Psychometric properties and correlations with service utilization and psychotherapy outcome. Eval Program Plann. 1982;5(3):233-7 (PubMed abstract)
Larsen DL, Attkisson CC, Hargreaves WA, Nguyen TD. Assessment of client/patient satisfaction: development of a general scale. Eval Program Plann. 1979;2(3):197-207

Language(s)

  • Original language:

English for the USA

[ Available for the CSQ-3, CSQ-4, CSQ-8, CSQ-8 Big print and teleform versions, CSQ-18A, CSQ-18B and CSQ-31 ]

  • List of existing translations:

The translations listed below may not have undergone a full linguistic validation process and may require further work to be suitable for use in a study.
This list of translations is subject to constant changes, therefore please check the status of translations with Mapi Research Trust / the developers / copyright holders / distributors.

CSQ-8

Arabic French for France Korean for Korea Russian for Russia
Burmese for Myanmar German for Germany Laotian Slovak
Cambodian Greek Lithuanian for Lithuania Spanish for Spain
Castilian Gujarati for India Malay Swedish for Sweden
Czech Hindi for India Malayalam Tagalog
Danish for Denmark Igbo Mandarin for China Urdu
Dutch for the Netherlands Italian for Italy Norwegian for Norway Vietnamese
English for the UK Japanese for Japan Polish for Poland
Finnish for Finland Khmer Portuguese for Portugal

CSQ-3, CSQ-8 Big Print and CSQ-8 Teleform versions

Spanish

CSQ-18B

Danish for Denmark Hindi for India Lithuanian for Lithuania Portuguese for Portugal
Dutch for the Netherlands Igbo Malay for Malaysia Spanish
Finnish for Finland Japanese for Japan Mandarin for China
French for France Khmer Myanmar
Greek Korean for Korea Norwegian for Norway

CSQ-4

Dutch for the Netherlands
English for the UK
French
German
Polish for Poland
Spanish
Swedish for Sweden

CSQ-18A

English for the USA

For the most current list of languages available, please check on the CSQ website

Language list updated: March 2014

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Last update: March 2014

Last update in collaboration with the author: March 2014

  

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