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    Client Satisfaction Questionnaire (CSQ)

    [ CSQ (CSQ-3, CSQ-4, CSQ-8, CSQ-31, CSQ-18A, CSQ-18B, CSQY) ]

    Author(s)
    Attkisson C Clifford
    Larsen Daniel
    Purpose
      Pathology:
    Generic

      Disease:
    All

      Objective:
    To measure satisfaction with health and human services received by individuals and families

      Population:
    Adolescent
    Adult
    Pediatrics
    Characteristics
      Type of instrument:
    Patient satisfaction

      Mode of administration:
    Proxy-rated
    Self-administered
    Telephone-administered

    [ Proxy-rated = parents and caretakers are often respondents about services provided to children ]

      Number of items:
    Depending on the version: 31, 18, 8, 4 or 3

      Existence of database:
    No

      Time recall:
    During the stay at the hospital
     
    Language(s)
      Original language:
    English for the USA

    [ available for the CSQ-3, CSQ-8, CSQ-8 Teleform version, CSQ-18A, CSQ-18B and CSQ-31 ]

      List of existing translations:
    (the translations may not have undergone a full linguistic validation process. Please check status of translations with Mapi Research Trust / the developers / copyright holders / distributors)

    CSQ-3:

    Spanish


    CSQ-8:

    Arabic
    French
    Polish
    Spanish for the USA
    Cambodian
    French for Canada
    Portuguese
    Tagalog
    Chinese
    Japanese
    Russian
    		 Vietnamese
    Dutch
    Korean
    Spanish
      Farsi   Laotian  Spanish for Costa Rica  

    Teleform version: Spanish



    CSQ-18B:

    French, Portuguese

     


    Last update: April 2007
    Last update in collaboration with the author: March 2007


    Details of the questionnaire
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