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    Client Satisfaction Questionnaire (CSQ)

    [ Developed in 1979
    Version lengths of the CSQ scales includes CSQ-3, CSQ-4, CSQ-8, CSQ-18A and CSQ-18B
    A longer 31-item version is also available for research purposes and selected evaluation studies in scientific investigations ]

    Author(s)
    Attkisson C Clifford
    Larsen Daniel
    Purpose
      Pathology:
    Generic

      Disease:
    All

      Objective:
    To measure satisfaction with health and human services received by individuals and families

      Population for intended use:
    Adolescent
    Adult
    Pediatrics
    Characteristics
      Type of instrument:
    Patient satisfaction

      Administration mode:
    Proxy-rated
    Self-administered
    Telephone-administered

    [ Proxy-rated = parents and caretakers are often respondents about services provided to children ]

      Number of items:
    Depending on the version: 31, 18, 8, 4 or 3

      Existence of database:
    No

      Recall/Observation period:
    During the stay at the hospital
     
    Language(s)
      Original language:
    English for the USA

    [ available for the CSQ-3, CSQ-4, CSQ-8, CSQ-8 Big print and teleform versions, CSQ-18A, CSQ-18B and CSQ-31 ]

      List of existing translations:
    The translations listed below may not have undergone a full linguistic validation process and may require further work to be suitable for use in a study.

    This list of translations is subject to constant changes, therefore please check the status of translations with MAPI Research Trust / the developers / copyright holders / distributors

    ------------------------------------------------------------------------------------------------------------------------------

    CSQ-3
    Spanish

    CSQ-4
    Spanish

    CSQ-8
    Arabic
    Farsi
    Korean
    Slovak
    Cambodian
    French
    Laotian
    Spanish
    Castilian
    German
    Mandarin for China
    Swedish
    Czech
    Gujarati
    Polish
    Tagalog
    Dutch
    Italian
    Portuguese
    Vietnamese
    English for the UK
    Japanese
    Russian


    Big print version:
    Spanish

    Tefeform version:
    Spanish

    CSQ-18A
    Spanish

    CSQ-18B
    Arabic
    German
    Japanese
    Portuguese
    French
    Italian
    Mandarin for China
    Spanish
     


    Last update: September 2011
    Last update in collaboration with the author: March 2007


    Details of the questionnaire
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