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Client Satisfaction Questionnaire (CSQ)

Developed in 1979
Version lengths of the CSQ scales include CSQ-3, CSQ-4, CSQ-8, CSQ-18A and CSQ-18B. A longer 31-item version is also available for research purposes and selected evaluation studies in scientific investigations

The CSQ-8 is the most frequently used, referenced, and translated version.

Author(s)

Attkisson C Clifford; Larsen Daniel

© Clifford Attkisson, PhD. Tamalpais Matrix Systems, 660 Amaranth Boulevard, Mill Valley, CA 94941-2605, USA

Purpose

  • Pathology:

Generic

  • Disease:

All

  • Objective:

To measure satisfaction with health and human services received by individuals and families

  • Population for intended use:

Adolescent

Adult

Pediatrics

 

Characteristics

  • Concept of interest:

Patient satisfaction

  • Administration mode:

Proxy-rated

Self-administered

  • Data collection mode:

Paper and pen

Telephone-administered

[ Proxy-rated = parents and caretakers are often respondents about services provided to children ]

  • Type of Clinical Outcome Assessment (COA):

Observer-Reported Outcome (ObsRO)

Patient-Reported Outcome (PRO)

[ ObsRO when adressed to children ]

  • Number of items:

Depending on the version: 31, 18, 8, 4 or 3

  • Recall/Observation period:

During the stay at the hospital or over a course of treatment or other human services

 

Bibliographic reference(s) of the original instrument

Attkisson CC, Greenfield TK. The UCSF Client Satisfaction Scales: I. The Client Satisfaction Questionnaire-8. In: Maruish ME, ed. The use of psychological testing for treatment planning and outcomes assessment (3rd Edition). Mahwah (NJ, USA): Lawrence Erlbaum Associates; 2004;3:799-811

Attkisson CC, Greenfield TK. The Client Satisfaction Questionnaire (CSQ) scales and the Service Satisfaction Scale-30 (SSS-30). In: Maruish ME, ed. The use of psychological testing for treatment planning and outcomes assessment. Hillsdale, NJ (USA): Lawrence Erlbaum Associates; 1994:120-127

Attkisson CC, Zwick R. The client satisfaction questionnaire. Psychometric properties and correlations with service utilization and psychotherapy outcome. Eval Program Plann. 1982;5(3):233-7 (PubMed abstract)
Larsen DL, Attkisson CC, Hargreaves WA, Nguyen TD. Assessment of client/patient satisfaction: development of a general scale. Eval Program Plann. 1979;2(3):197-207

Language(s)

  • Original language:

English for the USA

[ Available for the CSQ-3, CSQ-4, CSQ-8, CSQ-8 Big print and teleform versions, CSQ-18A, CSQ-18B and CSQ-31 ]

  • List of existing translations:

Please refer to Translations tab if available or contact us

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Last update: September 2014

  

For additional information on this instrument, please contact our Information Support Unit

 

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