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    Service Satisfaction Scale (SSS-30 / SSS-15 / SSS-RES)

    [ Long form: SSS-30
    Short form: SSS-15
    Residential form: SSS-RES ]

    Author(s)
    Greenfield Thomas K
    Attkisson C Clifford
    Purpose
      Pathology:
    Generic

      Disease:
    All

      Objective:
    To assess a number of empirical facets of satisfaction with health, mental health, or substance abuse services

      Population:
    Adult
    Characteristics
      Type of instrument:
    Patient satisfaction

      Mode of administration:
    Self-administered

      Number of items:
    SSS-30: 30; SSS-15: 15; SSS-RES: 33

      Existence of database:
    Yes

    [ More information available in the restricted level ]

      Time recall:
    During hospital stay or at any administration point, e.g., 6 months post discharge
     
    Language(s)
      Original language:
    English for the USA

      List of existing translations:
    (the translations may not have undergone a full linguistic validation process. Please check status of translations with Mapi Research Trust / the developers / copyright holders / distributors)

    French for Canada Italian         Spanish
     


    Last update: July 2009
    Last update in collaboration with the author: April 2007


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