PROQOLID, the Patient-Reported Outcome and Quality Of Life Instruments Database - Client Satisfaction Questionnaire (CSQ) / Instruments / Home

Client Satisfaction Questionnaire (CSQ)

[ Developed in 1979
Version lengths of the CSQ scales includes CSQ-3, CSQ-4, CSQ-8, CSQ-18A and CSQ-18B
A longer 31-item version is also available for research purposes and selected evaluation studies in scientific investigations ]

	Author(s)
Attkisson C Clifford Larsen Daniel

Purpose

Pathology:

Generic

Disease:

All

Objective:

To measure satisfaction with health and human services received by individuals and families

Population for intended use:

Adolescent
Adult
Pediatrics

Characteristics

Type of instrument:

Patient satisfaction

Administration mode:

Proxy-rated
Self-administered
Telephone-administered

[ Proxy-rated = parents and caretakers are often respondents about services provided to children ]

Number of items:

Depending on the version: 31, 18, 8, 4 or 3

Existence of database:

Recall/Observation period:

During the stay at the hospital

Language(s)

Original language:

English for the USA

[ available for the CSQ-3, CSQ-4, CSQ-8, CSQ-8 Big print and teleform versions, CSQ-18A, CSQ-18B and CSQ-31 ]

List of existing translations:

The translations listed below may not have undergone a full linguistic validation process and may require further work to be suitable for use in a study.

This list of translations is subject to constant changes, therefore please check the status of translations with MAPI Research Trust / the developers / copyright holders / distributors

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CSQ-3
Spanish

CSQ-4
Spanish

CSQ-8

Arabic	Farsi	Korean	Slovak
Cambodian	French	Laotian	Spanish
Castilian	German	Mandarin for China	Swedish
Czech	Gujarati	Polish	Tagalog
Dutch	Italian	Portuguese	Vietnamese
English for the UK	Japanese	Russian

Big print version:
Spanish

Tefeform version:
Spanish

CSQ-18A
Spanish

CSQ-18B

Arabic	German	Japanese	Portuguese
French	Italian	Mandarin for China	Spanish

Last update: September 2011
Last update in collaboration with the author: March 2007