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Client Satisfaction Questionnaire (CSQ)

[ CSQ (CSQ-3, CSQ-4, CSQ-8, CSQ-31, CSQ-18A, CSQ-18B, CSQY) ]

	Author(s)
Attkisson C Clifford Larsen Daniel

Purpose

Pathology:

Generic

Disease:

All

Objective:

To measure satisfaction with health and human services received by individuals and families

Population:

Pediatrics
Adult
Adolescent

Characteristics

Type of instrument:

Patient satisfaction

Mode of administration:

Telephone-administered
Self-administered
Proxy-rated

[ Proxy-rated = parents and caretakers are often respondents about services provided to children ]

Number of items:

Depending on the version: 31, 18, 8, 4 or 3

Existence of database:

Time recall:

During the stay at the hospital

Language(s)

Original language:

English for the USA

[ available for the CSQ-3, CSQ-8, CSQ-8 Teleform version, CSQ-18A, CSQ-18B and CSQ-31 ]

List of existing translations:

(the translations may not have undergone a full linguistic validation process. Please check status of translations with Mapi Research Trust / the developers / copyright holders / distributors)

CSQ-3:

Spanish

CSQ-8:

Arabic	French	Polish	Spanish for the USA
Cambodian	French for Canada	Portuguese	Tagalog
Chinese	Japanese	Russian	Vietnamese
Dutch	Korean	Spanish
Farsi	Laotian	Spanish for Costa Rica

Teleform version: Spanish

CSQ-18B:

French, Portuguese

Last update: April 2007
Last update in collaboration with the author: March 2007